Practice before the customer.
The best time to practice the conversation is before you're in it.
Four real-world customer situations
Customer says
"I just started my business and I need a website, but I honestly have no idea where to begin."
Guide objective
Discover the customer's business type, target customer, website purpose, and desired outcome.
Strong next question
Practice saying this out loud before your next call. The goal is to make it feel natural, not scripted.
Evaluate the conversation
Use this after a practice session or a real call to identify what went well and what to improve.
Discovery
Did the Guide uncover the customer's goal?
Probing
Did the Guide ask relevant follow-up questions?
Airo Positioning
Was Airo connected to the customer's need?
Demo
Was the demonstration relevant?
Value
Was the benefit connected to the customer?
Next Step
Did the Guide move the conversation forward?
Total
0/ 100